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How juara303 Handles Your Personal Data

Your personal data — from account registration details to transaction records via DANA, OVO, GoPay and QRIS — is collected, stored and used only as described in this…

Data collected only as neededDANA, OVO, GoPay & QRIS transaction records protectedYour right to access or delete dataContact us via live chat or emailApplies where local law permits

Explore the Lobby Read FAQ

What Data We Collect and Why

juara303 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account at juara303, we collect the information you provide directly: your name, email address, phone number and payment identifiers linked to DANA, OVO, GoPay or QRIS. We also record session data — login timestamps, device type, browser version and IP address —

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to keep your account secure and detect unauthorised access. Transaction records, including deposit and withdrawal amounts processed through your chosen payment method, are retained as required by applicable financial regulations. We do not sell your personal data to third parties. Any data shared with payment processors
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such as DANA or OVO is limited strictly to what is needed to complete your transaction. Access to your stored data depends on local law and the specific account verification requirements that apply to your region.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat

Our live chat is available 24 hours a day, 7 days a week. Start a conversation directly from your account dashboard to submit a data access request, report a privacy concern or ask about retention periods for your transaction records.

Email Support

Send a detailed written request to our privacy team via the support email listed in your account settings. We aim to respond within 3 business days and will confirm receipt of any data deletion or correction request you submit.

Account Settings Panel

Log in, navigate to Settings, then Privacy to review the personal data fields we hold for your account. From this panel you can update contact details, review linked payment methods such as GoPay or QRIS, and submit a data review request.

DATA HANDLING PRACTICES

Six Ways We Protect Your Privacy

From the moment you complete registration to every deposit cleared via OVO or DANA, your data moves through encrypted connections and is stored on access-controlled servers.

Encrypted Transmission

All data sent between your device and our servers — including payment details for DANA, OVO, GoPay and QRIS — travels over TLS-encrypted connections. This applies whether you access your account from Bandung or anywhere else in Indonesia.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can disable non-essential cookies through your browser settings at any time without losing access to your account or payment history.

Account Security Alerts

Any login from an unrecognised device triggers an automatic notification to your registered email or phone number. If you receive an alert you did not initiate, contact our 24/7 live chat immediately so we can freeze the session and investigate.

Data Retention Schedule

We retain account registration data and transaction logs for as long as your account is active and for the period required under applicable financial regulations. Once that window closes, data is deleted from our servers within 30 days.

Third-Party Data Sharing

We share only the minimum data needed with payment processors — for example, your QRIS identifier is shared with the payment gateway solely to authorise your transaction. We do not share your data with advertisers or unaffiliated third parties.

Your Right to Request Changes

You may request a copy of the personal data we hold, ask us to correct inaccurate information, or request deletion of your account data. Submit requests via live chat or the Privacy panel inside your account settings; we confirm within 3 business days.

Your Privacy Questions Answered

These are the questions we hear most often from people reviewing our Privacy Policy. Each answer is specific to how juara303 operates for the Indonesian market, where eligibility and data rights depend on local law.

We collect your name, email, phone number and the payment identifiers you link — such as your DANA or OVO account number. We also log device type, IP address and session timestamps to protect your account from unauthorised access.

Transaction records for DANA, OVO, GoPay and QRIS are stored on access-controlled servers with encryption at rest. They are retained for the period required by applicable financial regulations and deleted within 30 days after that window closes.

We share data only with payment processors — and only the minimum required to complete your transaction. We do not sell your data or share it with advertisers. Any third-party sharing depends on local law and applicable regulatory requirements.

Log in and go to Settings, then Privacy, to submit a data access or deletion request. Alternatively, contact our live chat team (available 24/7) or email our support address. We confirm receipt within 3 business days and complete requests as quickly as regulations allow.

Session cookies keep you securely logged in across pages. Analytics cookies help us understand which sections of the site you use most so we can improve the account and payment flow. You can disable non-essential cookies in your browser settings at any time.

When you close your account, we retain transaction records for the period required by financial regulation, then delete all data within 30 days of that retention window ending. You will receive a confirmation email once deletion is complete.

Reach our privacy team via 24/7 live chat or the support email address listed in your account settings. For written requests — such as data correction or a complaint about how your QRIS payment data was handled — email is the fastest route to a documented response.

How juara303 Handles Your Personal Data

How to Reach Us About Your Data

Live Chat

Email Support

Account Settings Panel

Six Ways We Protect Your Privacy

Encrypted Transmission

Cookie Policy

Account Security Alerts

Data Retention Schedule

Third-Party Data Sharing

Your Right to Request Changes

Your Privacy Questions Answered

01 What personal data does juara303 collect when I open an account?

02 How are my DANA and OVO transaction records stored?

03 Does juara303 share my data with third parties?

04 How do I request a copy or deletion of my personal data?

05 What are cookies used for on this site?

06 What happens to my data if I close my account?

07 Who can I contact if I have a privacy concern not covered here?

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